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Terms & Conditions

1. Scope

These General Terms and Conditions of Business apply for all purchases at Zeybek Ceramics (, which are made by consumers..

Business Clients are kindly requested to contact me for business to business orders via email ( or via telefon (+4915120152599). Other terms and conditions are applicable for B2B orders.

2. Contractual Partner, Ordering Process, Conclusion of Contract and Possibilities of Correction

The purchase contract is concluded with Zeybek Ceramics. By ordering products in the online shop, I make a non-binding offer to conclude a contract for these articles. All objects are unique handmade pieces. Since these are handmade products, it can always happen that products have different characteristics in terms of colour, size and shape due to the production process. Furthermore, I cannot guarantee that I can always deliver all articles immediately, e.g. if an item is made to order. Due to the spontaneous nature of the technique, no item looks like another. The photographed exemplar in the shop is very similar to the article ready to ship. Concept and size won’t deviate, Colour could deviate a little, but the pattern is unrepeatable, which makes every piece unique. These differences are a part of the product and cannot be claimed as defects. You can place products in the shopping cart without obligation and correct your entries at any time before sending your binding order using the correction function provided during the ordering process. By pressing the “Place Order” button, you make a purchase offer for the items in your shopping cart, which I accept by sending an order confirmation or by shipping the ordered items, and the contract is concluded. Immediately after receipt of your order you will receive an automatically sent order confirmation by email. By placing the order, you are accepting the validity of these general terms and conditions.

3. Contract Language, Contract Text Storage

You can conclude the purchase contract in English or in German. The contract will be saved in text form and sent to you upon request.

4. Prices and Shipping Costs

The prices in my online shop are final prices. In accordance with section 19 of the German Umsatzsteuergesetz (UStG), the invoice amount does not include VAT. The amount due shall be the amount listed at the time a binding purchase order is placed. The prices exclude costs of delivery. Shipping costs may vary depending on the destination and price of the goods. You can find out more about the shipping costs in the FAQs.

5. Right of Withdrawal

Consumers have a 14 days right to cancel.

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform me (Türe Zeybek, Sonnenallee 20, 12047 Berlin, Deutschland,, Telefon: 015120152599) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, I will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by me), without undue delay and in any event not later than 14 days from the day on which I am informed about your decision to withdraw from this contract. I will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. I may withhold reimbursement until I have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to me (Zeybek Ceramics, Sonnenallee 20, 12047 Berlin, Germany), without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The statutory right of withdrawal shall not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.​

Model cancellation form

(If you want to cancel the contract, please fill out the form below and send it back to me)

– To Türe Zeybek, Sonnenallee 20, 12047 Berlin, Deutschland (

– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

– Ordered on [*] / received on [*]

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this for is notified on paper)

– Date

[*] Delete as appropriate

Special Note

If you have financed this contract with a loan and you revoke the financed contract, you are no longer bound by the loan contract if both contracts form an economic unit. This is particularly to be assumed if we are your lender at the same time or if your lender makes use of our cooperation with regard to financing. If we have already received the loan when the revocation or return takes effect, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual commitment as much as possible, revoke both contractual declarations separately.

6. Payment

Different payment options can be displayed in my online shop. Customers may choose one of the available options.

7. Shipping

(1) The products are shipped to the shipping address which has been indicated by the customer when placing their order, within the European Union, Norway, Switzerland and in Lichtenstein.


(2) Zeybek Ceramics can also refuse services insofar as this requires an effort which is grossly disproportionate to the interest of the customer in the fulfilment of the purchase contract, taking into account the content of the purchase contract and the dictates of good faith. Amounts already paid will be refunded by Zeybek Ceramics without delay.

(3) If force majeure (natural disasters, war, civil war, terrorist attack) makes delivery or any other service permanently impossible, an obligation to perform on the part of Zeybek Ceramics is excluded. Amounts already paid will be refunded by Zeybek Ceramics without delay.


Retention of title

The delivered items remain the property of Zeybek Ceramics until all claims against the customer arising from the purchase contract have been settled in full. As long as this retention of title exists, the customer may neither resell nor dispose of the goods; in particular, the customer may not contractually grant third parties any use of the goods.

8. Warranty


The statutory warranty laws apply.

9. Liability

I shall in any case be liable without limitation for claims due to damages that have been caused by me, my legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed

In the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.

10. Applicable Law

The contract concluded between you and Zeybek Ceramics is subject exclusively to the law of the Federal Republic of Germany with the explicit exclusion of the UN sales law. The mandatory provisions of the state in which you have your habitual residence remain unaffected.

11. Place of jurisdiction

The place of jurisdiction for all disputes arising from and in connection with the contractual relationship is the Federal Republic of Germany.

12. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at I am not obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

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